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| PTCL FAQs Monogram |
Question#1 What is Broadband Service?
Answer: Broadband is web availability at fast and without dialing the ISP number. This outcomes in quick download of data from the web when you switch on your PC
Question#2 Is PTCL Broadband Service accessible on Wi-Fi?
Answer: Yes, PTCL broadband offers Wi-Fi administrations. PTCL Broadband Wi-Fi administration empowers different and concurrent broadband network sessions utilizing numerous gadgets, for example, Desktops, Laptops, PSP's and so forth in a wire free home environment.
Question#3. Does PTCL Broadband offer Email Facility?
Answer: Yes, PTCL offers free customized, spam free, 50 Mb E-Mail accounts selective for its broadband clients.
Question#4 How would I get the E-Mail account?
Answer: Just visit PTCL site and present the application structure by tapping the significant connection. Your customized email ID alongside every one of the subtle elements to get to the administration will be messaged on your current email account which you will be requested that give in the application structure inside 48 hours.
Question#5. How might I know PTCL Broadband Service is accessible in my city?
Answer: PTCL offers Broadband Service in more than 2000 urban communities over the Pakistan including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Hyderabad, Quetta, Faisalabad, Multan, Gujranwala, Sialkot, and Sheikhupura. New urban communities are upgraded frequently. To know Broadband Service is accessible in your city? If you don't mind call at our line 1236
Question#6 How would I be able to arrange PTCL broadband administration association?
Answer: You can arrange PTCL Broadband association by essentially calling 0800 80800 or request online by going by our site at www.ptcl.com.pk or going to your closest OSS
Question#7 Can I change my bundle?
Answer: Yes you can change your bundle, simply call 1236
Question#8 what number days it will take to introduce Broadband administrations at my premises?
Answer: It takes 5 days for our specialized staff to give the broadband Services at your premises. You can call 1236 for the follow-up of your request in the event of postponement.
Question#9 Do I need to buy a modem and pay an actuation expense?
Answer: You will be sans given modem till you utilize our administrations. One time Installation charges will be charged.Modem will remain property of PTCL
Question#10 Do I require an extra telephone line for broadband administration?
Answer: Your PTCL Broadband administration will be introduced on your current telephone line. This implies you can chat on your telephone and get to the Internet in the meantime.
Question#11 How will I be charged for PTCL Broadband administration?
Answer: Your broadband charges will show up as a different separated charge on your month to month phone bill.
Question#12 Are there any shrouded charges for DSL administration?
Answer: There are no shrouded charges. Bundle value represents web access every month.
Question#13 How is DSL introduced?
Answer: Our DSL establishment group will visit your premises/home to assess the state of your landline and after that introduce/interface DSL modem.
Question#14 Is there a period limit on the measure of time I can go through on the web with Broadband Pakistan?
Answer: No, there is no time limit, it is dependably on! You can utilize broadband and voice office every minute of every day in the meantime.
Question#15 Can I move the support of another number or area?
Answer: Yes, you can ask for moving the broadband support of another number or area just by calling PTCL helpline 0800 80800.
Question#16 Are PTCL broadband administration charges notwithstanding my present month to month telephone charge charges?
Answer: Yes. PTCL broadband web is charged on month to month premise and is for broadband administration just, i.e. an expansion to your month to month phone charges.
Question#17 What if my telephone line goes down, will my DSL still work?
Answer: DSL won't work if telephone line goes down. DSL administration is subject to the practical association and nature of copper telephone line.
Question#18 Can I have the phone line for DSL association just; I would prefer not to pay the line rent?
Answer: PTCL landline telephone association with default Freedom bundle is an essential for DSL administration. Line rent is charged on each landline telephone association.
Question#19 What is the FUP on 1Mbps Unlimited, 2Mbps boundless?
Answer: FUP implies Fair Usage Policy. FUP applies when client achieves 300 GB , for which extra Rs 5000/ - are charged
Question#20 What is the FUP on 8Mbps boundless or more bundles?
Answer: There is no FUP on 8MB boundless or more bundles.
Question#21 Does PTCL give static IP to Broadband clients?
Answer: Yes, client can profit static IP on his broadband association.
Question#22 How much time will be taken to give Static IP
Answer: Static IP will give in 48 hours
Question#23 Does PTCL give USB Wi-Fi dongle?
Answer: Yes, PTCL is giving Wi-Fi dongle
Question#24 What will be charges of USB Wi-Fi dongle?
Answer: Charges of USB Wi-Fi are Rs. 500
Question#25 How would I be able to ask for static IP?
Answer: You can ask for static IP through helpline 1236
Question#26 What will be TAT of giving USB Dongle?
Answer: TAT for existing clients is 3 Days and to new broadband client is 5 Days.
Question#27 I am utilizing 8MB bundle. What will be the charges for opportunity bundle?
Answer: Opportunity bundle is free with 8MB bundle
Question#28 Will I be accuses for IPTV of 8MB bundle?
Answer: There is no month to month accuses on IPTV of 8MB bundle. Clients just need to pay for STB
Question#29 Are there any charges of Modem on new association?
Answer: Free Wi-Fi modem is given by PTCL on new association
Question#30 What happens on the off chance that I have expended 10GB volume on my 1MB economy bundle?
Answer: We are giving 10GB information volume in this bundle after 10GB 100/per GB will be charged. At the point when Customer expend 20 GB add up to his/her bill achieved the roof furthest reaches of 1599/= after that boundless download with FUP*( reasonable utilization strategy) will be given.
Question#31 What happens on the off chance that I have expended given volume on my 2MB economy bundle?
Answer: We are giving 15GB information volume in this bundle. After 15GB has been expended, Rs. 100/per GB will be charged. When you have expended 25 GB altogether, your bill will have achieved the roof furthest reaches of 1775/= after that boundless download with FUP* will be given.
Question#32 Can I enlist my grumbling through versatile?
Answer: Yes
Question#33 Where to send sms dissensions?
Answer: 05 1218
Question#34 Where would I be able to get copy bill?
Answer: Join for copy bill is Dbill.ptcl.net.pk
Question#35 Where would I be able to check my IP from?
Answer: You can check IP from whatismyip.com
Question#36: What are the establishment Internet Setup charges for new web association?
Answer: New Broadband over existing Landline: Rs. 2,100 comprehensive of Tax
New Double Play (Landline+Broadband): Rs. 3,000 comprehensive of Tax
Question#37: What are the establishment Landline Setup charges for new PSTN association?
Answer: New PSTN: Rs. 1,500 comprehensive of Tax
New Double Play (Landline+Broadband): Rs. 3,000 comprehensive of Tax
Question#38: What is the methodology to apply for New Broadband?
Answer: You can arrange PTCL Broadband association by just calling 0800 80800 or request online by going to our site at www.ptcl.com.pk or going to your closest OSS. Clients who arrange another association will be required to first pay the establishment charges and once installment is gotten, request establishment process begins. You will be educated by means of SMS and messages about request establishment.
Question#39: What is the strategy to apply for New Landline?
Answer: You can arrange PTCL Landline association by essentially calling 0800 80800 or request online by going by our site at www.ptcl.com.pk or going to your closest OSS.
Clients, who arrange another association will be required to first pay the establishment charges and once installment is gotten, request establishment process begins. You will be educated by means of SMS and messages about request establishment.
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